The relationship between a lawyer and his client, in cases where the client is a natural person not acting within the scope of his business activities or within the scope of his independent professional practice, is governed by Act No. 634/1992 Coll., on consumer protection, as amended. At the request of a client who is a consumer, the attorney is obliged to issue a document confirming the provision of the service, stating the date of provision of the service. In the event of a complaint about legal services, the attorney is obliged to issue to the client who is a consumer a document stating when the client exercised their right to complain, the content of the complaint, and the method of handling the complaint requested. In the event of a dispute between the client and the attorney, the consumer has the right to out-of-court settlement of this dispute arising from the contract for the provision of legal services.
The Czech Bar Association is the authorized body for out-of-court settlement of consumer disputes between an attorney and a client who is a consumer under contracts for the provision of legal services. More information on out-of-court dispute resolution by the Czech Bar Association can be found on the website www.cak.cz. The provisions of the Consumer Protection Act for resolving consumer disputes, or the Rules of Conciliation for Lawyers, Part III. Out-of-court settlement of consumer disputes, shall apply to the resolution of disputes between lawyers and clients.
The proposal may be submitted by the client within one year from the date on which they first exercised their right, which is the subject of the dispute, with a lawyer. Out-of-court settlement of consumer disputes is free of charge and the parties bear their own costs. If the price for the provision of legal services is not agreed individually between the lawyer and the client, it is governed by Decree No. 177/1996 Coll. of the Ministry of Justice of the Czech Republic, the lawyer's tariff.